Chubb

Chubb

📍 Location: Missouri, O Fallon, United States
📍 Location: Pennsylvania, Philadelphia, United States
📍 Location: Arizona, Phoenix, United States

Chubb is a global insurance leader providing property, casualty, accident, and life insurance products across 54 countries.

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SVP, Head of NA Contact Center

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1 week ago
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✍️ Full Description
The Head of North America (NA) Contact Center is a key position within the Commercial and Personal Lines service organizations. This role will develop the strategy and initiatives to transform and digitally enable Chubb's contact center services by leveraging data, technology, people, and processes.

Requirements

  • Strategic vision and analytical thinking
  • Proven record of successful large-scale, multi-disciplinary contact center transformations
  • Deep strategic and tactical knowledge and expertise in leading and transforming the customer engagement space

Benefits

  • Strong relationships with key business and functional stakeholders
  • Alignment of goals, anticipating changes in business needs, and achieving strong service and quality results
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