The Remote Hands Technician II will assist all Digital Realty customers by providing best in class customer and technical support, performing various Remote Hands services, and working with internal teams to ensure delivery dates and create a positive customer experience.
Requirements
- 3+ years of experience in Telecommunications or Data Center related field
- Understanding of telecom structured cabling standards
- Understanding of network device deployment
- Ability to communicate written and verbally
- Work flexible shift schedules
- Provide rotational on-call coverage
- Use of industry standard test equipment
- Troubleshooting and root cause analysis skills
- Professional business communication and interpersonal skills
- CompTIA A+ / Net + Certification preferred
- General knowledge of AC/DC electrical theory
- Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
- Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
- Lift and handle up to 50 pounds
- Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
- Work under a raised data center floor
- Climb ladders (up to 16 feet) to reach plenum spaces
Benefits
- Medical, dental, vision, life and AD&D insurance
- 401k match
- Disability benefits
- Wellness and education benefits
- Employee stock purchase plan
- Paid time off
- Holidays
