Mercury

Mercury

📍 Location: California, San Francisco, United States
📍 Location: New York, New York, United States
📍 Location: Oregon, Portland, United States
📍 Location: Canada
📍 Location: United States

Mercury provides digital banking services tailored for startups, from checking to venture debt and community support.

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Customer Support Specialist

bookmark
4 days ago
💰 72K-82K USD/year
🛢️ Greenhouse
Full Time
🏠 Remote
🟢 Entry level (2 Years)
Customer Support & Success Jobs
💰 Finance
✍️ Full Description
Mercury is looking for a Customer Support Specialist to join their team. The ideal candidate will have experience in customer experience and support, fintech experience, and excellent communication skills. The role involves answering user questions, handling account requests, and working with the engineering team to improve the product.

Requirements

  • 2+ years of experience in a Customer Experience / Customer Support role
  • Fintech experience
  • Consistently exercise empathy
  • Exude competence
  • Always seek to answer the question behind the question
  • Understand how to translate convoluted banking or engineering terminology into clear, human user communication
  • Enjoy thinking about how to automate as much of your job as possible
  • Keep a clean, ordered inbox
  • Stay calm and collected while working on ten things at once
  • Feel confident talking with startup folks in person, over chat, or on the phone
  • Use creativity while working within difficult constraints
  • Show kindness in the face of unpleasantness

Benefits

  • base salary
  • equity (stock options)
  • benefits
🔎 Search all JobsAll Jobs at Mercury
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