As Service Request Practice Owner, you'll transform the IT service experience for M&S colleagues and stores by optimising Service Request processes and the Service Request Catalogue, ensuring seamless, self-service access to IT services through innovative technologies.
Requirements
Retail experience
In-depth knowledge of ITSM frameworks like ITIL
Proficiency in ITSM platforms (e.g., ServiceNow, Jira Service Management)
Automation technologies expertise
Strong interpersonal and communication skills
Benefits
20% colleague discount across all M&S products and many third-party brands
Competitive holiday entitlement
Discretionary bonus schemes
Defined Contribution Pension Scheme
Life Assurance
Industry-leading parental, adoption and neonatal policies
