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Job description
The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve's delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve's systems and standards.
Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs, execute structured diagnostic procedures, conduct inspections and validation testing, and accurately document all work.
This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.
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Transportation & Logistics • Tech, Software & IT Services
Serve Robotics, listed on NASDAQ as SERV, specializes in AI-driven, low-emission sidewalk delivery robots designed to make last-mile logistics sustainable and cost-effective. Since its 2021 spin-off from Uber, the company has executed tens of thousands of deliveries for enterprise partners such as Uber Eats and 7-Eleven, and holds scalable multi-year contracts—including a deployment of up to 2,000 robots across multiple U.S. markets. Serve's technology combines autonomous navigation with eco-friendly propulsion, positioning it as a leader in the emerging urban delivery robotics sector while maintaining strong partnerships with major food-service and retail brands.