Walmart - Internal

Walmart - Internal

πŸ“ Location: Tamil Nadu, Chennai, India

Walmart, the world's largest retailer, helps customers save money for a better life, continuously innovating retail.

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TEAM LEADER, CONTACT CENTER

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5 days ago
πŸ›’οΈ Workday
⏰ Full Time
πŸ’Ό In-Person
πŸ”΄ Expert (10 - 20Years)
β™Ÿ Business Operations & Strategy Jobs
πŸ›οΈ Retail & Wholesale
✍️ Full Description
You'll be responsible for promoting excellent customer service, assisting and supporting agents, and building rapport within your team. You must be punctual, reliable, problem-solve, and dedicated to making a difference. As a team leader, you'll be responsible for leading a team and making sound judgments to optimize execution and results.

Requirements

  • 10+ years of relevant customer service experience
  • At least 3 years of working experience as a team leader in a BPO or Call Center company
  • Proficiency in Microsoft Office Suite
  • Conduct team meetings and 1:1s with associates
  • Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics
  • Understanding of metrics and ability to speak to spikes in volume and other outlier issues

Benefits

  • Incentive awards for performance
  • Maternity and parental leave
  • PTO
  • Health benefits
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