Senior Team Lead, Rider Operations

Requirements

• Bachelor’s degree
• 8+ years of innovative management experience in leading customer operations, customer-facing technical product operations, or customer service development
• 3+ years of experience in a people management role where you were responsible for professional development, compensation, and performance reviews
• Demonstrated ability to develop diverse and exceptional teams and processes from scratch, and superior people and stakeholder management skills
• Strong problem-solving and conflict resolution skills to identify issues, prioritize tasks, and ensure escalations are addressed promptly, and demonstrated ability to define, streamline, and mature operations over time
• Prior experience developing and using data and metrics to support tactical and strategic decision-making

Benefits

• Paid time off (e.g., sick leave, vacation, bereavement)
• Unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• Health insurance
• Long-term care insurance
• Long-term and short-term disability insurance
• Life insurance