Zscaler

Zscaler

📍 Location: Georgia, Georgia, United States
employeeEmployees: 5001 - 10000

Zscaler provides cloud-delivered security services that enable secure network and application transformation for the mobile, cloud-first world through its global cloud security platform.

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Senior Technical Account Manager

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2 days ago
💰 130K-185K USD/year
🛢️ Greenhouse
Full Time
🏠 Remote
🟡 Junior (5 Years)
Customer Support & Success Jobs
💻 Tech, Software & IT Services
✍️ Full Description
We're looking for a Senior Technical Account Manager to join our Customer Success team to manage resolution of customers' technical service and infrastructure issues related to Zscaler products. The role involves working with customers, implementing and consulting on Zscaler products and services, and providing ongoing support and training.

Requirements

  • 5 years of account management experience, including pre- and post-sales responsibilities.
  • Experience implementing/supporting web and email security solutions.
  • Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications.
  • Proficiency in high-tech networking, information security, and application networking, with a focus on communication and engagement with prospects.
  • In-depth understanding of enterprise networks and infrastructure, including TCP/IP stack and protocol workflow.
  • Hands-on experience with network troubleshooting tools like Wireshark, WinMTR, and Fiddler.

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks
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