Global Quality Specialist responsible for performing transactional quality audits, reporting non-conforming behavior, and providing coaching and feedback to agents. Collaborates with Operations and support teams to improve quality and accuracy.
Requirements
2+ years of quality assurance experience
Experience in payroll and human capital management
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Familiarity with QCM methodology and governance
Ability to work in a fast-paced environment and adapt to changing priorities
