Join FIS as a Director of Digital Transformation to lead the technology strategy for transforming our contact center and back-office operations as well as customer experience. You will define and implement the technology strategy, oversee the selection and integration of contact center technologies, and build a high-performing team of digital transformation experts.
Requirements
Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience
Minimum 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain
Minimum 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry
Proven track record of delivering successful digital transformation initiatives
Deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms
Strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate
Familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama
Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies
Strong analytical skills, being able to perform ROI / CBA analysis
Excellent communication, presentation/demoing capabilities, and interpersonal skills
Exceptional leadership, management, and problem-solving skills
Passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset
Benefits
Multi-faceted job with a broad spectrum of responsibilities
Range of benefits designed to help support your lifestyle and wellbeing
Modern international work environment and a dedicated and innovative team
Broad range of professional education and personal development possibilities
Work environment built on collaboration, flexibility and respect
