InP - Call Center Supervisor I

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3 days ago
🛢️ Workday
Full Time
🏠 Remote
🟡 Junior (3 Years)
Customer Support & Success Jobs
💰 Finance
💻 Tech, Software & IT Services
✍️ Full Description
The Call Center Supervisor I oversees teams of customer service associates, ensuring professional and courteous customer support services are delivered. The role involves monitoring operations, evaluating quality, and making decisions regarding scheduling changes.

Requirements

  • Bachelor’s degree or equivalent combination of education, training, or work experience
  • Considerable knowledge of company’s products, services, and business operations
  • Excellent customer service skills and verbal and written communication skills
  • Ability to lead and manage large teams effectively
  • Working knowledge of workforce management practices and tools

Benefits

  • Option to work fully remotely
  • Development opportunities
  • Unique working atmosphere
  • Opportunity to get involved in social projects and local initiatives
  • Broad range of professional education and personal development opportunities
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