Senior Operations Analyst - Fintech/Banking

Requirements

• Bachelor's degree in Business, Computer Science, Data Analytics, or related fields/disciplines or equivalent combination of education and experience.
• Basic PC skills.
• Working knowledge of web-based applications.
• Working knowledge of the Microsoft Office Suite of programs.
• Familiarity with incident-ticketing systems – SNOW knowledge would be ideal.
• Knowledge of file transfer protocols, data files, databases, and high-level of system design.
• Understand software development, including the ability to write requirements for new initiatives.
• Minimum 5-yrs relevant work experience.
• Knowledge of financial services industry and in particular B2B payments.
• Collaboration skills.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels both internal and external to FIS organization (e.g., executive, management, individual contributors).
• Willingly shares relevant knowledge and expertise with other resources.
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills.
• Is resourceful and proactive in gathering information and sharing ideas.
• Analytical (numerical, data and other informational) and problem-solving skills required.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and other typical software tools used in software development and professional environments.
• Flexibility, versatility, dependability.
• Leadership skills and highly organized.
• Oversight of matrix partners and helping to grow our internal relationships.
• Client advocate for system, product, and operational changes that support the growth of our organization.
• Documentation of processes and support procedures for internal stakeholders and clients.

Benefits

• Competitive salary and benefits
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back