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GoLinks

📍 Location: US (nationwide), United States
employeeEmployees: 51 - 200

GoLinks improves knowledge sharing by transforming URLs into memorable, easily-shared short links.

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Product Support Specialist

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4 months ago
💰 45K-45K USD/year
🛢️ Ashby
Full Time
🏠 Remote
Customer Support & Success Jobs
💻 Tech, Software & IT Services
✍️ Full Description
As a Product Support Specialist, you will provide email and chat support to potential customers and users, collaborate with various teams, and help define processes to enhance support efficiency, timeliness, and quality.

Requirements

  • Strong technical foundation
  • Quick learner and adaptable
  • Excellent written communication
  • Effective time management
  • Agile and flexible

Benefits

  • Top-tier Medical, Dental, and Vision benefits
  • Life Insurance, AD&D, STD and LTD benefits
  • EAP & monthly wellness stipend
  • 401(k) retirement plan
  • Paid Holidays
  • New hire and monthly WFH office stipend
  • All-expenses paid company off-sites
  • Free lunch bi-weekly at Company meetings
  • Learning & Development benefits
  • MacBook Pro or equivalent laptop
  • Flexible WFH schedule
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