Client Success Manager

Requirements

• 4-8 years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting.
• A track record of driving client outcomes—not just managing relationships, but improving business performance.
• A deep understanding of commercial and financial aspects of companies, and how to impact the P&L.
• Strong communication and presentation skills; you can simplify complexity and speak both client and product.
• Confidence working with data; experience with platforms like Looker, Mixpanel, Hex is a plus.
• A problem-solver who takes initiative, navigates ambiguity, and adapts quickly.
• A collaborative mindset with a 'one team' approach to working cross-functionally.

Benefits

• Equity stake
• Flexible work environment
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• Up to $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music