As a Frontline Support Manager, you will lead, mentor, and develop frontline support agents, manage scheduling, ensure timely issue resolution, and collaborate with other departments to improve processes.
Requirements
5+ years IT support experience, with 3+ years in a leadership role
Degree in Computer Science, IT, Journalism, or related field
ITIL experience a plus
Strong knowledge of Windows/Mac, networking (TCP/IP, DNS, DHCP), and IT security
Excellent communication, problem-solving, and root cause analysis skills
Fluent English required; additional languages a bonus
Customer-focused, independent worker with strong time management
