Westpac - Internal

Westpac - Internal

📍 Location: Auckland, Auckland, New Zealand

Westpac, Australia's oldest bank, offers comprehensive banking and financial services, aiming to help customers and communities prosper.

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Customer Service Representative - Contact Centre

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3 days ago
🛢️ Workday
Full Time
💼 In-Person
🔴 Expert (0 - 10Years)
Customer Support & Success Jobs
💰 Finance
✍️ Full Description
We are looking for a Customer Service Representative to join our Contact Centre team. As a Customer Service Representative, you will be the first point of contact for all our new and existing customers, delivering exceptional service on every call. You will be responsible for providing phone support to Westpac customers, addressing credit/debit card enquiries and resolving issues via inbound and outbound calls.

Requirements

  • Prior Customer Service Experience: Proven ability to handle customer inquiries, complaints, and provide effective solutions.
  • Strong Communication and Rapport Building Skills: Ability to communicate clearly and build positive relationships with customers.
  • A Passion for Helping People: Genuine interest in assisting customers and resolving their issues.

Benefits

  • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
  • Additional purchased leave options up to 4 weeks per year
  • Banking benefits, insurance discounts and superannuation scheme
  • Growth and development – we provide opportunities for development and promote internal mobility
  • Recognition - we recognise and reward our star performers
  • School holiday subsidy - help you balance work and family during school holiday
  • 2 Volunteer days per year
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