Customer Service Representative

Role Overview

We are seeking a dependable and detail-oriented Customer Service Representative to join our team at a growing industrial wire products company in Hobby area. This role is critical in supporting the sales team by ensuring excellent service, accurate order processing, and timely communication with customers.

What You Will Do

Serve as a primary point of contact for customer inquiries via phone and email, support the sales team with order entry, tracking, and follow-up, process customer orders accurately and efficiently in internal systems, and provide product information, pricing, and availability to customers.

Why It Might Be a Fit

The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and is committed to delivering a high level of customer satisfaction.

Requirements

• 1–3 years of customer service experience, preferably in a manufacturing or industrial environment
• Strong communication and problem-solving skills
• Ability to work effectively in a fast-paced, team-oriented setting
• Proficiency in Microsoft Word and Outlook; basic Excel skills preferred
• High attention to detail and strong organizational skills
• Ability to multitask and prioritize workload

Benefits

• Competitive hourly pay: $21.00/hr (flexible up to $23.00/hr based on experience)
• Full-time position with benefits package (health, dental, vision, PTO, etc.)