Network Operations Tech I

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design. The Network Operations Technician (Tier 1) is responsible for monitoring, troubleshooting, and maintaining managed services platforms.

Requirements

• 1–3 years of experience in a NOC, service desk, or IT support environment
• Hands-on experience supporting Windows Server environments, Office 365, and workstation technologies
• Experience working with ticketing systems and Remote Monitoring & Management (RMM) platforms
• Foundational troubleshooting experience with LAN/WAN networking technologies
• Experience supporting Microsoft Windows workstations and end-user environments
• Experience working within fast-paced, customer-focused technical support environments

Benefits

• Medical, dental, and vision coverage
• 401(k) program
• Paid time off
• Floating holidays
• Paid holidays