IT Support Analyst

24 Hour Home Care is a trusted in-home care company seeking an IT Support Analyst to provide front-line technical support to employees. The role involves troubleshooting routine issues, documenting support activity, and escalating complex incidents.

Requirements

• 1–3 years of experience in IT support, service desk, or technical support roles
• Experience troubleshooting operating systems, applications, and mobile devices
• Ability to document technical issues and follow structured support workflows
• Strong communication and customer service skills
• Ability to manage multiple support requests in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• 401(k) matching
• Generous paid time off
• Life insurance
• Employee assistance program