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Job description
We are seeking an Application Support Specialist to support Salesforce-based applications. The ideal candidate will have experience with Salesforce and SaaS platforms, as well as incident and ticket management.
The successful candidate will be responsible for managing ticket queues and SLAs, prioritizing incidents based on impact/urgency, and escalating appropriately while ensuring closure quality.
This role requires a customer-first mindset, strong communication skills, and the ability to manage high-pressure situations and user expectations.
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Tech, Software & IT Services • Corporate Services
2iSolutions Inc. is a global digital transformation company specializing in Cybersecurity, SAP solutions, and emerging technologies like AI. Established in 2005, 2iSolutions partners with clients to deliver comprehensive services including project management, IT staffing, managed services, and custom software development – leveraging both onshore and offshore teams. As a certified SAP partner with offices across North America, Europe, and India, they provide end-to-end support for SAP implementations and ongoing maintenance. 2iSolutions distinguishes itself through a strong focus on knowledge management, training, and seamless transitions, ensuring successful outcomes for complex digital initiatives. They offer expertise in Governance, Risk, and Compliance (GRC) alongside core digital transformation services, making them a valuable partner for organizations seeking to navigate evolving technological landscapes and regulatory requirements.