Technical Services Analyst

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

Requirements

• Providing Level 3 (L3) enterprise-level product support to both internal and external clients
• Resolving assigned incidents within SLA timelines, collaborating with internal teams and external stakeholders (clients/vendors) as needed
• Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system
• Performing problem isolation and root cause analysis, and partnering with the escalations team for complex troubleshooting
• Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases
• Participating in new product rollouts, maintenance releases, testing, documentation, and operational improvement initiatives
• Contributing to the Knowledge Base as part of ongoing issue resolution and knowledge-sharing efforts