Requirement on End to End Endur Business Analyst
3S Business Corporation IncHouston, Texas, United States • Houston, Texas, United States
Posted March 6, 2015
Full Time
About the Company
3S Business Corporation is a specialized Software & Consulting Services Provider based in Houston, TX, which helps clients plan, implement and maintain their technology investments cost effectively while improving the business performance.
Job Description
3S Business Corporation is a specialized Software & Consulting Services Provider based in Houston, TX, which helps clients plan, implement and maintain their technology investments cost effectively while improving the business performance.
Requirements
- 5+ years experience required
- Endur Experience necessary or similar software
- Triage PROD issues escalated from L2s
- Investigate and close Incidents
- Serve as escalation point for L2 staff
- Serve as focal points for “critical” core and data corruption issues
- Communicate status of issues at critical issues meetings
- Serve as escalation point for operations groups running End-of-Day activities and health checks
- Provide knowledge sharing sessions for L2s and L3s after major situations
- Review requests for change and determine high level impacts to the solution
- Review Design Documents to determine cross functional and CAP implications
- Review project deployment plans and provide feedback on potential risks
- Review and understand documentation