Requirement on End to End Endur Business Analyst

3S Business Corporation is a specialized Software & Consulting Services Provider based in Houston, TX, which helps clients plan, implement and maintain their technology investments cost effectively while improving the business performance.

Requirements

• 5+ years experience required
• Endur Experience necessary or similar software
• Triage PROD issues escalated from L2s
• Investigate and close Incidents
• Serve as escalation point for L2 staff
• Serve as focal points for “critical” core and data corruption issues
• Communicate status of issues at critical issues meetings
• Serve as escalation point for operations groups running End-of-Day activities and health checks
• Provide knowledge sharing sessions for L2s and L3s after major situations
• Review requests for change and determine high level impacts to the solution
• Review Design Documents to determine cross functional and CAP implications
• Review project deployment plans and provide feedback on potential risks
• Review and understand documentation