Principal Customer Success Manager - Strategic

6sense is looking for a Principal Customer Success Manager to manage a book of large, global strategic customers and drive customer growth and renewal. The ideal candidate has 10+ years of Customer Success, Account Management, or Consulting experience, with a proven track record of meeting and exceeding targets. Responsibilities include managing customer relationships, developing strategic account plans, and driving business value and ROI.

Requirements

• 10+ years of Customer Success, Account Management, or Consulting experience
• 3+ years experience in high-touch Strategic or Enterprise Customer Success
• Experience working with global 1000 Enterprise customers
• Experience advising customers on SaaS platform adoption
• Experience negotiating renewals and identifying upsell opportunities
• Ability to travel to customer site (~30%)

Benefits

• generous health insurance coverage
• life and disability insurance
• 401K employer matching program
• paid holidays
• self-care days
• paid time-off (PTO)