Part-time Customer Support (m/w/d)

Role Overview

As a part-time student in customer support, you will play a crucial role in making our customers successful and securing their long-term satisfaction. You will support with onboarding and customer care, be the first point of contact for questions about our platform, and participate in monitoring customer satisfaction and success controls.

What You Will Do

Your tasks will include supporting customers, participating in feedback loops, and close exchange with our product team. You will also support in identifying upselling and cross-selling potential.

Why It Might Be a Fit

This role offers a direct impact on the success of our customers, a learning curve with close collaboration with our customer success manager, and plenty of room for initiative.

Requirements

• Bachelor's or master's degree in business administration, business informatics, communication, or media studies
• Confident communication in German and English
• First practical experiences in startups, product management, customer success, or business development (bonus)

Benefits

• First practical experiences
• Office in the heart of Berlin
• Culture: initiative, team spirit, and willingness to try new things