Business Systems Analyst

Role Overview

Perform support of Access business systems, specifically Total Recall and all associated functions. Assist in onboarding on new acquisitions, and perform on and off site activities in support of acquisitions.

What You Will Do

Investigate and resolve issues reported through help desk, perform user administration, test new versions of Total Recall, perform training, and continually improve documentation of processes.

Requirements

• Investigate and resolve issues reported through help desk
• Perform user administration for Total Recall and associated functions
• Test new versions of Total Recall and associated tools
• Perform training for team members and clients on Total Recall
• Teach and enforce business function SOP's in relationship to Total Recall
• Continually improve documentation of processes, policies and procedures
• Review business systems and assist with integration of acquired companies
• Assist in overall business system conversion, including mapping, test conversion, onsite support and post conversion support
• Train users in acquired companies on processes needed to complete their job roles