Share feedback - DM or email [email protected]
© 2026 Hirebase. All rights reserved.
Job description
We're looking for a Senior Technical Support Lead to join our team, who will help us continue to grow and deliver high-quality Premier customer support. The role involves solving business-critical problems for our customers, creating and maintaining Knowledge Base articles, and proactively managing customer portfolios.
Deliver high-quality Premier customer support, create and maintain Knowledge Base articles, and proactively manage customer portfolios by identifying case trends and potential risks.
You will be passionate about software and its potential to move organizations forward through innovation, and have strong analytical and problem-solving skills. You will also have the desire to help your customers by giving them a celebrity service!
Company
Keep exploring
Sign in to see similar jobs
Create a free account to discover roles related to this posting.
Tech, Software & IT Services
The Access Group is a leading UK‑based provider of business management software, serving over 160,000 small and mid‑size organisations across Europe, the United States and APAC. With a workforce of more than 9,700 employees, the company focuses on delivering cloud‑native, AI‑enhanced solutions that help employees streamline core processes and concentrate on strategic priorities. Its product portfolio spans financial, ERP, CRM, accounting, payroll, HR, document management, business intelligence, manufacturing, service management, payments and broader SaaS offerings. By integrating these tools into a unified, cloud‑first platform, The Access Group enables organisations to improve operational efficiency, gain real‑time insights, and accelerate digital transformation.