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Job description
We're looking for a Service Desk Analyst to join our team, who will provide on-site technical support to our customers, install and support IT equipment, and communicate clearly with customers and colleagues.
Provide on-site technical support, install and support IT equipment, look after IT assets, and communicate with customers and colleagues.
You'll be comfortable working across different locations and environments, and you'll stay calm when priorities change. You'll also have the opportunity to grow your skills and help our customers get more from their technology.
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Tech, Software & IT Services
The Access Group is a leading UK‑based provider of business management software, serving over 160,000 small and mid‑size organisations across Europe, the United States and APAC. With a workforce of more than 9,700 employees, the company focuses on delivering cloud‑native, AI‑enhanced solutions that help employees streamline core processes and concentrate on strategic priorities. Its product portfolio spans financial, ERP, CRM, accounting, payroll, HR, document management, business intelligence, manufacturing, service management, payments and broader SaaS offerings. By integrating these tools into a unified, cloud‑first platform, The Access Group enables organisations to improve operational efficiency, gain real‑time insights, and accelerate digital transformation.