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Job description
Join a dedicated team of IT professionals as a Service Desk Analyst, providing technical support to internal staff across 30 global locations. This role involves delivering excellent customer service in a dynamic IT environment.
Provide onsite technical support via a helpdesk system, support and maintain IT infrastructure, manage IT assets, and communicate effectively across the business.
We're looking for someone passionate about delivering excellent customer service, with strong problem-solving skills and a customer-centric approach. Experience with Microsoft operating systems, networking, and PowerShell scripting is a plus.
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Tech, Software & IT Services
The Access Group is a leading UK‑based provider of business management software, serving over 160,000 small and mid‑size organisations across Europe, the United States and APAC. With a workforce of more than 9,700 employees, the company focuses on delivering cloud‑native, AI‑enhanced solutions that help employees streamline core processes and concentrate on strategic priorities. Its product portfolio spans financial, ERP, CRM, accounting, payroll, HR, document management, business intelligence, manufacturing, service management, payments and broader SaaS offerings. By integrating these tools into a unified, cloud‑first platform, The Access Group enables organisations to improve operational efficiency, gain real‑time insights, and accelerate digital transformation.