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Job description
Join Access as a Technical Support Engineer to help customers solve business-critical problems and provide best-in-class service. Collaborate with a fast-growing software house and drive innovation. Work in a blended office environment with opportunities for career growth and development.
Resolve escalated cases, provide technical expertise, maintain case management systems, lead root cause analysis, and support continuous improvement initiatives.
You'll be passionate about software, have strong analytical and problem-solving skills, and be a creative thinker. You'll work in a team that values diversity and equality, and have opportunities for career growth and development.
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Tech, Software & IT Services
The Access Group is a leading UK‑based provider of business management software, serving over 160,000 small and mid‑size organisations across Europe, the United States and APAC. With a workforce of more than 9,700 employees, the company focuses on delivering cloud‑native, AI‑enhanced solutions that help employees streamline core processes and concentrate on strategic priorities. Its product portfolio spans financial, ERP, CRM, accounting, payroll, HR, document management, business intelligence, manufacturing, service management, payments and broader SaaS offerings. By integrating these tools into a unified, cloud‑first platform, The Access Group enables organisations to improve operational efficiency, gain real‑time insights, and accelerate digital transformation.