Technical Support Engineer

Role Overview

As a Tier 1 Technical Support, you will be the first point of contact for end users seeking technical assistance. You'll triage, troubleshoot, and resolve common incidents and service requests across endpoints, accounts, connectivity, and core applications ensuring excellent customer experience and compliance with SLAs in a 24×7 environment.

What You Will Do

Serve as the initial contact via phone, chat, email, and ticketing for incidents and requests. Perform first-line troubleshooting, log, categorize, prioritize, and own tickets to resolution or proper escalation.

Why It Might Be a Fit

We're looking for people who share our passion for believing in better, and who will help us continue to grow. You'll have opportunities to accelerate your career, and we'll work with you to progress your success plan.

Requirements

• 1–2 years in a customer support capacity (or strong internship/graduate experience)
• Experience with a ticketing tool (e.g., ServiceNow, Jira Service Management, Sales Force, Itercom)
• Strong communication, customer empathy, and problem solving skills
• Ability to work 24×7 shifts on a rotating basis, including weekends and public holidays as scheduled

Benefits

• Competitive salary
• 25 days leave a year
• Health contribution
• Range of benefits to suit you
• Three charity days allocated to support a cause that matters to you