Technical Support Team Leader

Role Overview

We're looking for a Technical Support Team Leader to join our Access family, who share our passion for believing in better, and will help us continue to grow. The role involves mentoring and coaching Technical Support Engineers, ensuring customers experience exceptional service levels, and contributing to product direction.

What You Will Do

Day-to-day responsibilities include mentoring and coaching Technical Support Engineers, ensuring customers experience exceptional service levels, assisting with escalations and incidents, contributing to product direction, and maintaining appropriate systems and accounts.

Why It Might Be a Fit

The ideal candidate will have a solid experience of service delivery, be a role model for best practice, and be able to grasp new contexts, think beyond traditional solutions, and challenge the status quo.

Requirements

• Solid experience of service delivery
• Role model for best practice
• Ability to grasp new contexts, think beyond traditional solutions, and challenge the status quo
• Strong communication skills
• Flexible and pragmatic with an ability to self-plan and respond to shifting priorities

Benefits

• Competitive salary
• 25 days leave a year
• Health contribution
• Range of benefits to suit
• Three charity days allocated to support a cause that matters