Manager, Production Support & Service Reliability

Manage the production support operating model, incident management, and service levels across pods. Lead production support engineers and AI operations analysts, and partner with Product, Engineering, and QA to improve supportability and reduce recurring production issues.

Requirements

• 8+ years of production support, application support, service reliability, or engineering operations experience, including team leadership
• Strong knowledge of incident management, service operations, support processes, release support, and escalation discipline
• Experience working closely with engineering and product teams in modern software delivery environments
• Ability to communicate clearly with both technical and business stakeholders during high-pressure situations
• Bachelor's degree preferred

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Bonus