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Job description
We are looking for an Application Support Engineer (L1/L2) to ensure the stability, reliability, and smooth functioning of our production systems. This role acts as the first line of defense for system monitoring and incident response, ensuring that issues are identified early, resolved quickly, and escalated appropriately.
Monitor production systems, track system health, identify anomalies, and respond to system alerts in real-time. Perform initial incident triage, execute predefined runbooks, and escalate issues to engineering teams when required.
The ideal candidate should be comfortable working in a high-availability, fast-paced environment, handling alerts, monitoring data pipelines, and ensuring seamless platform operations. Opportunity to work on high-scale AI-driven systems and platforms, exposure to real-time production environments and incident management, and collaborative and fast-paced engineering culture.
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Tech, Software & IT Services
Accrete is an Artificial Intelligence company specializing in a Knowledge Engine platform that empowers organizations to deploy autonomous AI Agents for complex decision-making. Their platform leverages cutting-edge technologies – including Machine Learning, Deep Learning, Generative AI, and Natural Language Processing – to transform unstructured data into actionable intelligence. Accrete’s core services encompass Supply Chain Risk Management, OSINT, and Threat Detection, providing clients with predictive analytics and explainable AI solutions. They deliver value through Composite AI and Decision Intelligence capabilities, enabling continuous learning and improved operational outcomes. Accrete is a strong choice for professionals seeking to contribute to the advancement and application of next-generation AI technologies.