Senior Disputes Operations Associate

Acorns is seeking a Senior Disputes Operations Associate to champion fraud mitigation strategies and oversee complex dispute resolution processes. The role involves analyzing data to prevent fraud losses while ensuring regulatory compliance and a seamless experience for customers.

Requirements

• 2+ years of experience in disputes, investigations, chargebacks, and banking operations, preferably within a FinTech environment
• Mastery of Regulation E and NACHA rules with extensive experience of Visa card rules (VCORE) and chargeback lifecycles
• Competency with Excel or similar data analysis programs, with the ability to interpret data to drive decision-making
• Experience collaborating with Risk Analysts to develop and improve controls, specifically regarding BIN blocks and analyzing merchants to mitigate financial loss
• Excellent written and verbal communication skills, with the ability to articulate complex regulatory concepts to stakeholders, provide excellent customer service, and create and upkeep comprehensive documentation on department procedures and operations
• A strategic mindset for improving processes and workflows to achieve efficient, scalable results
• Hunger to deliver game-changing products and results
• Exceptional drive and precision in delivery while balancing customers' experience
• A belief that your work is tied to your life's mission
• Optimism about the potential of societal change

Benefits

• Competitive salary and stock options
• A comprehensive benefits package for you and your family
• Flexible work location, hours, and paid time off
• 401(k) matching
• Monthly Acorns account contribution & GoHenry account for your family
• Mindfulness and Financial Wellness resources, Headspace and Addition Wealth
• Acorns Career Development Program
• Roots Leadership Program for Emerging Leaders
• Community week onsite gatherings and various virtual events
• Talented and motivated team members who care deeply about one another, our mission, and our customers