Technical Support Representative

Role Overview

Join a dynamic support team where you’ll troubleshoot issues, assist customers, and deliver excellent service across various products and platforms. Build your career in tech support with a role that offers continuous learning, stability, and long-term growth.

What You Will Do

Answer inbound calls from customers, perform troubleshooting, handle technical concerns, and utilize the knowledge base system for product and policy information.

Why It Might Be a Fit

With relevant BPO experience, strong communication skills, customer-focused mindset, problem-solving and critical thinking skills, and ability to multitask and manage time effectively.

Requirements

• Relevant BPO experience
• Strong communication skills (written and verbal)
• Customer-focused mindset
• Problem-solving and critical thinking skills
• Ability to multitask and manage time effectively

Benefits

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams
• 14th Month Pay after 5 years of continuous service
• Employee Referral Program
• 24 Paid Time-Off (PTO) Credits annually
• Paid Birthday Leave