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Job description
We are seeking an experienced Corporate Cloud Expert Engineer to join our Global Customer Support team. In this role, you will act as a senior technical authority, resolving the most complex incidents related to Acronis products and services and serving as the final escalation point for customer issues.
Investigate, troubleshoot, and remediate technical incidents for corporate customers and partners across software, networking, and hardware environments, ensuring robust cybersecurity practices, threat detection, and risk mitigation.
Success in this role requires a combination of exceptional technical skills and a strong customer-centric approach. You will also collaborate closely with Product Management, Engineering, and other internal stakeholders to help continuously improve our products, services, and overall customer experience.
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Company
Tech, Software & IT Services
Acronis delivers integrated data protection and cybersecurity solutions that address safety, accessibility, privacy, authenticity, and security (SAPAS) challenges across all environments. The company offers a comprehensive portfolio that includes antivirus, backup, disaster recovery, endpoint protection management, AI-driven antimalware, and blockchain-based data authentication, tailored for both home users and enterprise clients. Since its founding in Singapore in 2003 and incorporation in Switzerland in 2008, Acronis has earned the trust of over 5.5 million home users and 500,000 companies—including every Fortune 1,000 firms—through a global partner network of 50,000 service providers spanning more than 150 countries and 40 languages. Acronis distinguishes itself by combining cutting-edge AI and blockchain technologies with a unified cyber protection platform, providing reliable, end-to-end protection for data, applications, and systems.