
Job description
Join our Global Customer Support team as an experienced Cyber Expert Support Engineer to resolve complex and challenging incidents related to our products and services. You will serve as the last line of support for our customers and work closely with other internal teams to ensure Acronis is delivering the best products and services possible.
Troubleshoot and resolve technical incidents for Acronis' Managed Service Provider partners across various software, networking, and hardware environments. Build and maintain strong relationships with customers and partners, and participate in developing documentation and knowledge base.
We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. You will have the opportunity to become an expert engineer in Acronis' world-class cyber protection solution, Acronis Cyber Protect.
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Tech, Software & IT Services
Acronis delivers integrated data protection and cybersecurity solutions that address safety, accessibility, privacy, authenticity, and security (SAPAS) challenges across all environments. The company offers a comprehensive portfolio that includes antivirus, backup, disaster recovery, endpoint protection management, AI-driven antimalware, and blockchain-based data authentication, tailored for both home users and enterprise clients. Since its founding in Singapore in 2003 and incorporation in Switzerland in 2008, Acronis has earned the trust of over 5.5 million home users and 500,000 companies—including every Fortune 1,000 firms—through a global partner network of 50,000 service providers spanning more than 150 countries and 40 languages. Acronis distinguishes itself by combining cutting-edge AI and blockchain technologies with a unified cyber protection platform, providing reliable, end-to-end protection for data, applications, and systems.