Cyber Expert Support Engineer - Japan

Role Overview

Join our Global Customer Support team as an experienced Cyber Expert Support Engineer to resolve complex and challenging incidents related to our products and services. You will serve as the last line of support for our customers and work closely with other internal teams to ensure Acronis is delivering the best products and services possible.

What You Will Do

Troubleshoot and resolve technical incidents for Acronis' Managed Service Provider partners across various software, networking, and hardware environments. Build and maintain strong relationships with customers and partners, and participate in developing documentation and knowledge base.

Why It Might Be a Fit

We expect all of our Expert Support Engineer's to deliver excellence in both technical expertise and customer service. You will have the opportunity to become an expert engineer in Acronis' world-class cyber protection solution, Acronis Cyber Protect.

Requirements

• 2+ years of experience in an advanced technical support role
• Fluent Japanese (preferably native) and English (both written and verbal)
• Experience and skills in Windows Server, Linux/UNIX, Security, Networking, Virtualization, and Business applications

Benefits

• Competitive salary
• Opportunity to become an expert engineer in Acronis' world-class cyber protection solution
• Chance to work with a global team and contribute to the company's growth and success