Cyber Expert Support Engineer - LATAM

Role Overview

We are looking for an experienced Technical Expert Support Engineer to join our Global Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services.

What You Will Do

Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments.

Why It Might Be a Fit

This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect.

Requirements

• 2+ years of experience in an advanced technical support role
• Fluent English (both written and verbal)
• Windows Server - gather and analyze various Windows logs and dumps, application level troubleshooting with Procmon and Process Explorer
• Linux/UNIX - application and configuration management, CLI power user
• Security – analyzing and mitigating various security threats, like ransomware and malware attacks, EDR/XDR incidents, data leaks
• Networking - analyzing the traffic with Wireshark, tcpdump, iperf
• Virtualization expertise - managing and troubleshooting various enterprise-grade hypervisors
• Business applications - managing and troubleshooting various enterprise-grade hypervisors

Benefits

• Good communication skills and customer service focus
• Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues
• Ability to prioritize and switch between a variety of time-sensitive issues