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Job description
Join Acronis' mission to protect the digital world as an Infrastructure Expert Support Engineer. This role involves advanced troubleshooting of hyper convergent storage and computer clusters, working with Linux, network, storage, cloud, virtualization, and container technologies.
Troubleshoot and resolve technical incidents for Acronis customers and partners, build strong relationships, and interact with Engineering and Business departments to resolve complex technical issues.
This role offers opportunities to influence product evolution, train junior team members, and develop documentation and technical articles. We're looking for a reliable, proactive, and analytical individual with strong communication skills and a customer-focused mindset.
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Tech, Software & IT Services
Acronis delivers integrated data protection and cybersecurity solutions that address safety, accessibility, privacy, authenticity, and security (SAPAS) challenges across all environments. The company offers a comprehensive portfolio that includes antivirus, backup, disaster recovery, endpoint protection management, AI-driven antimalware, and blockchain-based data authentication, tailored for both home users and enterprise clients. Since its founding in Singapore in 2003 and incorporation in Switzerland in 2008, Acronis has earned the trust of over 5.5 million home users and 500,000 companies—including every Fortune 1,000 firms—through a global partner network of 50,000 service providers spanning more than 150 countries and 40 languages. Acronis distinguishes itself by combining cutting-edge AI and blockchain technologies with a unified cyber protection platform, providing reliable, end-to-end protection for data, applications, and systems.