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Job description
Join Acronis' mission of protecting the digital world as an Infrastructure Expert Support Engineer. This role provides advanced troubleshooting of hyper convergent storage and computer clusters, and offers opportunities to influence product evolution through collaboration with various departments.
Troubleshoot and resolve technical incidents for customers and partners, build relationships, and interact with Engineering and Business departments to resolve complex issues.
This role requires 3+ years of experience in infrastructure support engineering, technical expertise in cloud and hybrid datacenter solutions, and strong communication skills.
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Tech, Software & IT Services
Acronis delivers integrated data protection and cybersecurity solutions that address safety, accessibility, privacy, authenticity, and security (SAPAS) challenges across all environments. The company offers a comprehensive portfolio that includes antivirus, backup, disaster recovery, endpoint protection management, AI-driven antimalware, and blockchain-based data authentication, tailored for both home users and enterprise clients. Since its founding in Singapore in 2003 and incorporation in Switzerland in 2008, Acronis has earned the trust of over 5.5 million home users and 500,000 companies—including every Fortune 1,000 firms—through a global partner network of 50,000 service providers spanning more than 150 countries and 40 languages. Acronis distinguishes itself by combining cutting-edge AI and blockchain technologies with a unified cyber protection platform, providing reliable, end-to-end protection for data, applications, and systems.