A fast-growing DTC beauty and personal care brand is seeking a CX & Media Community Manager to manage inbound customer inquiries across social media platforms and resolve customer issues with empathy, speed, and accuracy.
Requirements
- 2+ years of experience in Customer Experience, Community Management, or Social CX for a DTC or e-commerce brand
- Strong experience handling customer inquiries via social media as a primary support channel
- Excellent written communication skills with a warm, clear, and customer-first approach
- Familiarity with e-commerce platforms (Shopify preferred) and CX tools (Gorgias, Zendesk, or similar)
- Ability to manage high message volume while maintaining quality and consistency
- Strong problem-solving skills and comfort level in handling sensitive or escalated customer situations
