52091166101 - CX & Media Community Manager

A fast-growing DTC beauty and personal care brand is seeking a CX & Media Community Manager to manage inbound customer inquiries across social media platforms and resolve customer issues with empathy, speed, and accuracy.

Requirements

• 2+ years of experience in Customer Experience, Community Management, or Social CX for a DTC or e-commerce brand
• Strong experience handling customer inquiries via social media as a primary support channel
• Excellent written communication skills with a warm, clear, and customer-first approach
• Familiarity with e-commerce platforms (Shopify preferred) and CX tools (Gorgias, Zendesk, or similar)
• Ability to manage high message volume while maintaining quality and consistency
• Strong problem-solving skills and comfort level in handling sensitive or escalated customer situations