Service Engineer I

Perform troubleshooting and repairing of electronic equipment to meet delivery schedules and performance standards, receiving instructions on daily work and new assignments.

Requirements

• Troubleshoots failed RMA units to root cause.
• Performs mechanical repair and assembly operations on RMA units.
• Fully tests units after repair to determine that it meets AE specifications.
• Determines and implements any additional non-break services that may be required during the repair process.
• Uses test procedures, drawings, schematics and verbal/written instructions to test, repair, and troubleshoot units.
• Accurately and completely documents repair activities and test results.
• Participates in creation of repair quotes.
• Provides failure analysis data to the Quality department.
• Maintains fixturing, performs calibration, preventive maintenance and corrective maintenance.
• Performs the setup, calibration, testing, and troubleshooting of circuits, components, instruments, and mechanical assemblies.
• Works on assignments that are semi-routine in nature where the ability to recognize nonconformities is required.
• Considers the impact of quality on the customers when making decisions.
• Communicates openly and effectively with all colleagues in a professional manner.
• Understands and follows all safety requirements.
• Understands and follows all ISO practices and procedures.
• May act as a technical interface with other departments.
• Models professional and positive work ethics.
• Light travel may be required from time to time, domestic or international, to assist in training or with customer issues.
• Works effectively in a team environment.
• Other duties as assigned.