Customer Account Representative position in Urology team at Aeroflow Health in Arvada, CO, focusing on providing exceptional customer service, handling phone calls, updating account information, and troubleshooting equipment problems.
Requirements
- Handling a high-volume number of both incoming and outgoing phone calls daily
- Updating account information, such as product needs, insurance, contact information, etc.
- Placing resupply orders for current patients that receive incontinence supplies and catheters
- Researching insurance payer requirements and understanding reimbursement procedures
- Troubleshooting equipment problems and offering product changes
- Maintaining HIPAA/patient confidentiality
Benefits
- Competitive Pay
- Health Plans with FSA or HSA options
- Dental, and Vision Insurance
- Optional Life Insurance
- 401K with Company Match
- 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
- Additional Parental benefits to include fertility stipends, free diapers, breast pump
- Paid Holidays
- PTO Accrual from day one
- Employee Assistance Programs
