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Job description
Join the Enterprise Software and Support Team (ESST) for Agilent's Customer Services Organization (CSO). This team supports the world's leading software for handling laboratory instrumentation, electronic content management, and business process workflows.
Handle second-level support, fielding and working to resolve customer-submitted Support tickets related to Agilent's enterprise software. Remotely assist Agilent front-line services teams working with customers on installs, solving technical issues with informatics software.
Requires strong problem-solving skills, self-management, and sound decision-making skills. Must be able to work well under pressure and have excellent verbal and written communication skills.
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Manufacturing • Tech, Software & IT Services
Agilent Technologies designs, manufactures, and supplies advanced analytical instruments and services that enable research and quality assurance across life sciences, diagnostics, environmental, food safety, and pharmaceutical sectors. The company’s portfolio includes diagnostics and genomics, chemical analysis, cancer research, and biopharma solutions, supporting scientists from sample preparation to data interpretation. Agilent distinguishes itself through integrated CrossLab and technical support teams that help customers optimize laboratory workflows and accelerate scientific discovery. With a 2022 revenue of $6.85 billion, Agilent remains a global leader in providing comprehensive, end-to-end analytical solutions.