Supervisor - Inside Sales

Role Overview

The Inside Sales Supervisor is responsible for leading, coaching, and managing the daily performance of the Inside Sales team at Armstrong. This role ensures sales targets are met while maintaining high customer satisfaction, operational efficiency, and compliance with company standards.

What You Will Do

Supervise, motivate, and develop a team of Inside Sales Agents. Drive customer and revenue growth. Ensure achievement of individual and team sales goals, conversion rates, and revenue targets.

Why It Might Be a Fit

Proven ability to drive sales performance and behaviors through coaching and leadership. Strong communication, presentation, and interpersonal skills.

Requirements

• 3+ years of inside sales or customer-facing sales experience
• 1+ years of supervisory or team lead experience
• Proven ability to drive sales performance and behaviors through coaching and leadership
• Strong communication, presentation, and interpersonal skills
• Experience using CRM systems (such as CM Web and ICOMS) and sales performance reporting tools (Power BI)
• Strong working knowledge and ability to work in Microsoft Excel
• Ability to analyze data and translate insights into action