Customer Service Analyst

Role Overview

The Customer Service Analyst is the first point of contact for walk-in customers at the Service Centre, providing high service standards and ensuring accuracy and compliance for customers' requests.

What You Will Do

Provide consistent customer experience, educate customers on digital tools, handle appeals and feedback, and identify process improvements.

Why It Might Be a Fit

The role requires a passion for customer-centric service, good communication skills, and problem-solving skills. A team player with high commitment and flexibility is also required.

Requirements

• At least a diploma or degree of any field
• Minimum 2 years of experience in customer service, preferably in the insurance industry
• Good communication skills, strong attention to detail and problem-solving skills
• Resilient and able to work effectively under pressure
• A team player with high level of commitment and flexibility