Services Global Category Program Manager

Role Overview

The role focuses on driving revenue and margin contributions from a diverse portfolio, ensuring continuous enhancement to business performance. The role defines and executes the function's vision, fosters customer business transformation, and represents services within the organization.

What You Will Do

Risk identification and issue escalation, business planning, process improvement, and performance reporting, cross-functional program management, executive communications and leadership support, and financial, compensation, and policy-related analysis.

Why It Might Be a Fit

Ideal candidate is highly organized, comfortable operating in ambiguity, and strong in executive-level communication, with ability to connect data to business action, influence across teams, manage sensitive priorities, and sustain momentum across cross-functional workstreams.

Requirements

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
• 10+ years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field
• ITSM certified

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave