Level 1 Technology Support Specialist responsible for supporting clients' desktops, laptops, mobile devices, and small office systems across Windows, macOS, and Linux environments.
Requirements
- 1-3 years of technical support experience in a help desk with service level agreements
- Experience supporting Windows and macOS (Linux basics a plus)
- Working knowledge of Microsoft 365 and basic administration
- Adding and removing users in Active Directory
- Updating group policy objects
- Understanding of networking fundamentals (DNS, DHCP, IP addressing)
- Troubleshooting network connectivity issues on workstations
- Ability to diagnose common hardware and software issues
- Strong customer service skills
- Clear written and verbal communication
- Ability to lift up to 60 lbs and travel to client sites
- Valid driver's license and reliable transportation
- Able to type at least 40 WPM
Benefits
- Paid time off
- 401K match
- Paid group medical, dental, vision, and life insurance
