Level 1 Technology Support Specialist
Alcala Consulting, Inc.Pasadena, California, United States
Posted November 18, 2024
Full Time
About the Company
Stable, established MSP with a 27-year track record, supportive team environment, training and growth within the MSP skill set, exposure to a variety of industries and real-world systems, a place where reliability and professionalism are valued, clear processes, clear expectations, and no drama
Job Description
Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We’re looking for a Level 1 Technology Support Specialist who enjoys helping people, takes ownership of their work, follows proven processes, and wants to build a long-term home with a stable, growing MSP.
Requirements
- 1–3 years of technical support experience in a help desk with service level agreements
- Experience supporting Windows and macOS (Linux basics a plus)
- Working knowledge of Microsoft 365 and basic administration
- Adding and removing users in Active Directory
- Updating group policy objects
- Understanding of networking fundamentals (DNS, DHCP, IP addressing)
- Troubleshooting network connectivity issues on workstations
- Ability to diagnose common hardware and software issues
- Strong customer service skills
- Clear written and verbal communication
- Ability to lift up to 60 lbs and travel to client sites
- Valid driver’s license and reliable transportation
- Able to type at least 40 WPM
Benefits
- Paid time off
- 401K match
- Paid group medical
- Dental
- Vision
- Life insurance