Level 2 Technology Support Specialist
Alcala Consulting, Inc.Pasadena, California, United States
Posted November 25, 2024
Full Time
About the Company
Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California.
Job Description
We're seeking a reliable and personable Level 2 Technology Support Specialist who can troubleshoot in Windows, macOS, and Linux environments, communicate effectively, follow established processes, and consistently deliver an excellent client experience.
Requirements
- Troubleshoot and resolve Level 2 issues across Windows, macOS, and Linux
- Support Microsoft 365, Azure AD, and common SMB infrastructure
- Diagnose network issues (DHCP, DNS, VLANs, VPNs, Wi-Fi)
- Configure and deploy desktops, laptops, and small office hardware
- Assist with onboarding/offboarding
- Perform patching, updates, and maintenance following SOPs
Benefits
- Comprehensive benefits package
- Retirement plan with company match
- Paid time off and holidays
- Opportunities for professional development and career growth
- A supportive and collaborative work environment
