Level 2 Technology Support Specialist

Alcala Consulting is seeking a Level 2 Technology Support Specialist to troubleshoot and resolve technical issues in Windows, macOS, and Linux environments, communicate effectively with clients, and follow established processes.

Requirements

• 3-5 years of experience in a helpdesk, MSP, or technical support role
• Solid troubleshooting skills in Windows, macOS, and Linux
• Confident with Microsoft 365 and Azure AD admin tasks
• Strong understanding of networking fundamentals
• Experience supporting remote workers
• Strong written and verbal communication skills
• Ability to lift up to 60 lbs and travel locally

Benefits

• Comprehensive benefits package
• Retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth
• Supportive and collaborative work environment