Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We help companies all over the world transform their people into a competitive advantage.
Requirements
- Operational support of the procurement process and driving value to our clients through the delivery of visibility and Insight Into services spend.
- Triage incoming requirements to determine the most appropriate engagement type.
- Assist client with establishing or extending Statements of Work (SOW) and associated resource assignments.
- Confer with suppliers to gather required information, to include price, delivery schedules and key project terms.
- Manage primary customer support activities including quality review of service provider and timekeeping and milestone tracking activities via the VMS tool, or other applicable technology.
- Develop, maintain and influence relationships with the client, as well as within AGS.
- Manage client expectations through timely feedback and proactive communication.
- Identify risk situations and coordinate with management.
- Assist in collection of data related to the performance of suppliers.
- Structure and distribute Requests for Information (RFIs) to gather supplier qualification data and information.
- Process focus to ensure that client expectations and SLAs are being exceeded.
- Field questions from clients and handle or escalate as appropriate.
- Maintain and update monthly activity and performance reports including program audit reports, SOW/project activity reports, invoice reports, etc.
- Constant and professional interaction via email and phone with client, suppliers, and other partners.
- Engage internal stakeholders to understand business objectives and desired outcomes for technology enhancements.
- Ensure all projects are closed in the system when notified of an end of engagement; ensure security department is notified of end of assignments, if applicable.
Benefits
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan
- Life Insurance
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts
- Employee Assistance Program
- Tuition Assistance
- Time Off/Leave
